• Melbourne

    Delegate information


    Below are some of the most commonly asked questions about the event. If you cannot find an answer to your query here, please get in touch via our contact page.

Frequently Asked Questions

Getting there

Where is the conference located?

Smart Cities will take place at the Pullman Hotel, Albert Park, just outside of the Melbourne CBD. The full address is 65 Queens Rd, Albert Park VIC 3004.

How do I get there from Melbourne airport?

The Pullman hotel is just 35 minutes from Melbourne International Airport. There is a taxi rank as you exit the airport or you can book an airport transfer at accor.mozio.com. You can also take the Skybus into the city, but this requires a connecting mode of transport to get to the hotel.

How do I get there by public transport?

The hotel is only a 15 minute tram ride from the city. Take Metro Tram 3/3a going to East Malvern and get off at stop 27-High St/St Kilda Rd (South Melbourne). Click here to plan your journey.

I’m not staying at the hotel. Can I still bring my car?

Secure undercover car parking is available at the Pullman Hotel from Monday to Friday.

Car park hours of operation: Monday to Friday 6:30am – 12:30am.

How much does parking cost?

Price:  $32.00 (daily maximum).

Early bird price: $13 per day.

Conditions of early bird: Proceed to level B2 upon entry. Enter before 8am Monday to Friday. Exit between 3pm – 7pm Monday to Friday.


How can I reserve a hotel room, and what are the rates?

All Smart Cities attendees are eligible for a discounted room rate at the Pullman Hotel. You can book directly with the hotel and ensure the best rate using this link.

Is guest car parking available?

The Pullman Hotel is easily accessible by car with onsite parking available behind the hotel via Lorne Street.

Guests have access to vehicles 24 hours per day.

For more information contact (03) 9529 4300.

What other accommodation options are nearby?

There are a number of other hotels within walking distance, including Mantra St Kilda Road, Melbourne Parkview Hotel, Park Regis Griffin Suites, Seasons Heritage Melbourne, Bayview On The Park and Quest Windsor. Please contact these hotels directly to make a booking.


What meals are included with my ticket?

The event is fully catered, which includes breakfast pastries, morning tea, a buffet lunch and afternoon tea on both days of the conference. Delegates also have the option to attend the Smart Cities gala cocktail party and awards ceremony at the end of day one.

I have specific dietary requirements. Who do I contact about this?

Your dietary requirements should have been entered when you purchased your ticket. If you would like to change your dietary requirements, or if your dietary requirements were not specified in the booking process, please email [email protected].

What can I expect at the gala cocktail party and awards ceremony?

Delegates will enjoy a selection of complimentary beverages and canapes while the winners of the 2019 Smart Cities Awards are announced and celebrated.


I only want to attend one day of the conference, is that possible?

Yes, delegates are free to attend whichever sessions are most relevant to them. A two-day ticket must still be purchased in order to register your attendance.

What is the dress code?

Corporate attire is recommended for both the conference and the gala cocktail party.

What should I bring with me?

At the conference you will be provided with pens and notepads. All you need to bring is a positive attitude and a willingness to learn.